SHIPPING POLICY
Fast, Secure, and Insured Delivery for Your Precious Jewellery
Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays). Custom or personalized items may require additional processing time.
Order Verification: For high-value items, we may contact you for additional verification before processing to ensure security.
Order Confirmation
Immediate email confirmation with order details and estimated delivery date.
Processing & Quality Check
Each piece undergoes thorough quality inspection and authentication.
Packaging & Dispatch
Premium packaging with security seals and insurance documentation.
Domestic Shipping
We partner with premium courier services to ensure safe and timely delivery across India. All shipments include insurance and require signature upon delivery.
- Free shipping on orders above ₹5000
- Real-time tracking with SMS/email updates
- Same-day dispatch for orders before 2 PM
- Multiple delivery attempts (3 attempts)
International Shipping
We ship worldwide! International orders are handled with extra care and include all necessary customs documentation.
- 50+ countries served
- DDP (Duty Paid) shipping available
- Customs clearance assistance
- Express shipping options available
Delivery Timeframes
| Shipping Method | Delivery Time | Cost | Features |
|---|---|---|---|
| Standard Shipping | 5-7 business days | ₹99 or FREE on orders above ₹5000 | Tracked • Insured • Signature Required |
| Express Shipping | 2-3 business days | ₹299 | Priority • Fully Insured • Same-day Dispatch |
| International Standard | 10-15 business days | Calculated at checkout | Tracked • Insured • Customs Cleared |
| International Express | 5-7 business days | Calculated at checkout | Premium • Fully Insured • Priority Clearance |
Shipping Zones & Estimates
Metro Cities
Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad
Tier 2 Cities
Pune, Ahmedabad, Jaipur, Lucknow, Chandigarh, Kochi
Remote Areas
North East, Jammu & Kashmir, Andaman, Lakshadweep
International
USA, UK, UAE, Singapore, Australia, Canada
Shipping Restrictions
Due to the high value and delicate nature of our jewellery, we have certain shipping restrictions:
PO Box Addresses
Not accepted for jewellery shipments due to security reasons.
Freight Forwarders
We cannot deliver to freight forwarders or shipping agents.
Signature Required
All deliveries require adult signature for security.
Remote Locations
Some locations may have extended delivery times.
Insurance & Security
Every Pegasus Jewels shipment includes comprehensive insurance coverage for your peace of mind:
- Full Value Insurance: All shipments are insured for their full retail value from dispatch to delivery
- Discreet Packaging: Packages are shipped in plain, unmarked boxes for security and privacy
- Tamper-Evident Seals: All packages feature security seals that show if the box has been opened
- Real-time Tracking: Monitor your shipment every step of the way with GPS tracking
- Secure Chain of Custody: From our vault to your doorstep, every handoff is documented
Delivery Issues & Solutions
If you encounter any issues with delivery, here's what to do:
Failed Delivery Attempts
Courier will attempt delivery 3 times. After that, the package will be returned to our facility. Contact us to reschedule delivery.
Wrong Address Provided
Contact us immediately if you provided an incorrect address. Address changes may incur additional shipping charges.
Damaged Package
Do not accept damaged packages. Contact us immediately for assistance and we'll arrange a replacement.
Lost Package
Contact us if tracking shows no movement for 5+ business days. We'll initiate an investigation with the courier.
Emergency Contact
For urgent delivery issues, contact our shipping support team:
International Customs & Duties
For international orders, please note the following regarding customs and duties:
DDP (Duty Paid)
We offer DDP shipping where all duties and taxes are included in the shipping cost.
DDU (Duty Unpaid)
Standard option where recipient pays duties upon delivery.
Documentation
We provide all necessary customs documentation with your shipment.
Important Note
Customs duties and taxes are the responsibility of the recipient unless DDP shipping is selected at checkout. These charges are not included in the product price or shipping cost and must be paid to clear customs.
Shipping FAQ
Can I change my shipping address after ordering?
Yes, you can change your shipping address within 24 hours of placing your order. Contact our customer service team with your order number.
Do you offer Saturday/Sunday delivery?
Yes, we offer weekend delivery in major metro cities for an additional charge. Please contact us to arrange weekend delivery.
How do I track my order?
You'll receive a tracking number via email once your order is shipped. You can also track your order from your account on our website.
What if I'm not available to receive my package?
The courier will leave a delivery attempt notice. You can reschedule delivery or collect from the nearest courier office.
