REFUND POLICY
Clear & Transparent Refund Process for Your Peace of Mind
Our Refund Policy Overview
At Pegasus Jewels, we stand behind the quality of our jewellery. If you're not completely satisfied with your purchase, we offer a straightforward refund process. This policy outlines how refunds work, timelines, and what you can expect.
All refunds are processed to the original payment method used for purchase. Please allow 7-10 business days for the refund to reflect in your account.
Eligibility Criteria
Refunds are available under the following conditions:
- Return initiated within 30 days of delivery
- Item in original condition with all certificates
- Original packaging and tags intact
- Valid Return Authorization Number obtained
Non-Refundable Items
The following items cannot be refunded:
- Custom-made or personalized jewellery
- Items marked "Final Sale" or "Clearance"
- Jewellery showing signs of wear or damage
- Gift cards and store credits
Refund Details
| Refund Type | Processing Time | Amount Refunded | Notes |
|---|---|---|---|
| Standard Return | 7-10 business days | 100% of item price | Shipping costs non-refundable |
| Defective Item | 5-7 business days | 100% + shipping | Full refund including shipping costs |
| Wrong Item Shipped | 3-5 business days | 100% + shipping | Full refund including shipping costs |
| International Return | 14-21 business days | Item price only | Customs duties and taxes not refunded |
| Partial Return | 7-10 business days | Pro-rata amount | For sets returned partially |
Refund Process Timeline
Day 1-2: Return Initiation
Submit return request through our portal. You'll receive a Return Authorization Number (RAN) via email.
Day 3-7: Package Return
Ship the item back using our prepaid label. International customers arrange their own shipping.
Day 8-10: Quality Inspection
We inspect the returned item upon receipt. This takes 1-2 business days.
Day 11-12: Approval & Processing
Refund is approved and processed to your original payment method.
Day 13-20: Funds Reflection
Refund appears in your account (timing depends on your bank/payment provider).
Important Refund Notes
Bank Processing Times
Once we process your refund, it may take additional 2-5 business days for your bank or payment provider to post the funds to your account.
Currency Exchange
For international orders, refunds are issued in Indian Rupees. Currency conversion rates are determined by your payment provider.
Partial Refunds
If only part of your order is returned, we refund the value of the returned items only. Shipping charges are not refunded for partial returns.
Refund by Payment Method
Credit/Debit Cards
Refunds are processed back to the original card. The refund appears on your next statement. Processing time: 7-10 business days.
UPI Payments
Refunds are processed to the linked bank account. Processing time: 3-5 business days for UPI refunds to reflect.
Net Banking
Refunds are processed to the bank account used for payment. Processing time: 5-7 business days.
Digital Wallets
Refunds are credited to your wallet balance. Processing time: 24-48 hours for wallet refunds.
Cash on Delivery
Refunds are processed via bank transfer. You must provide bank details for the refund. Processing time: 10-12 business days.
Check Your Refund Status
Track your refund status using your Return Authorization Number (RAN)
Need Help with Refunds?
If you haven't received your refund within the expected timeframe, please contact our refunds team:
refunds@pegasusjewels.com
Phone
+91-22-5678-9013
Hours
Mon-Sat: 9 AM - 6 PM IST
